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Refund policy

Enjoy shopping with the following return policy features:

– You have 14 days to return the products sold.
– If the item has a defective, does not work properly, does not match the description of the site, or was received damaged as a result of transportation and shipping, you have the right to return it within 14 days from the date of receipt, and the value of the item will be refunded to you within a period of 14 working days.
– When returning the product, make sure that all the accessories and labels for the order are in their proper condition and that the product is in its original package in the correct condition in which it was received, and that the package is closed by the factory sealed (in the case of replacement within 14 days) as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories., otherwise, the request will not be completed correctly for products that show manufacturing defects within 14 days of purchase and applies if they are returned and received with all the inclusions, as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories labels and packaging of the device in its receiving conditions.

Refund Policy:
• You will get a refund if the product(s) are returned, evaluated, and found eligible for return.

• For all prepaid orders by credit card, we offer a refund on debit/credit cards within 14 days (kindly note that Zero2Five does not have any control over the refund timelines however we will do our best to refund your money as soon as possible.

• International shipped orders are not eligible for refund unless found to be faulty.

Some products cannot be returned, and they are:

• Damaged Products (excluding transportation damage)
• Products that are not in their original packaging
• Products that do not include all accessories
• Unsealed products from the following product groups
• Used bedding (i.e. bed linens, duvets, pillows, and pillow-tops)
• Any mattress or stuffed and upholstered products without a law label
• Personal products (breast pads, baby bottles, nipples, breast pumps, ……)
• Products that have been modified, altered or washed
• Zero2Five gift cards
• At any time, Zero2Five reserves the right to refuse a return or exchange, and we may ask for picture identification.

Note: Please note that shipping fees are non-refundable.

Click the link to get in touch: https://zero2five-eg.com.com/contact-us/

Delivery policy

Please be advised that the official business days in the Zero2Five are from Sunday to Thursday. Fridays, Saturdays, holidays, and public holidays its holidays are off.

Our first mission is to offer you the best online shopping experience.

Zero2Five mainly delivers your orders through a third party to ensure the timely shipping of your order.

In-stock orders are fulfilled within 5-7 business days.

In the case of urgent orders, please contact our customer service and we will do our best to help you.

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree to another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days after the first delivery attempt.

Custom-made orders are fulfilled according to individual production time which is stated on the product description page.

Delivery cost is either

Calculated at check-out depending on the product and the delivery address

To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

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